FAQs

Return Policy

Basics
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at support@rebirth.gg. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rebirth.gg.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Lightning Fast shipping times!

14-days return

If there is an issue we will take care of it for you!

Online support

Reach out to us and we will get back to you within 1-2 business days

FAQs

How does the design process work?

After you have purchased a design package or add-on, we will reach out to you at the provided email used at checkout via an email from sales@rebirth.gg with an invite to our discord server. Once there, we will get you setup with one of our designers to work one on one with on your project. After getting your items complete, we will create a store front hosting all of your items and give you a personal link to use for you and your fans in order to track sales and commission.

How long do designs take?

  • It depends on the products you want designed and the complexity of your idea. We strive to be completely done with everything within 10-21 business days.

How much commission do I make off sales?

  • We have a tier based system for commissions that starts out at 10% and caps out at 20%. We have different tiers in between that you automatically are advanced to as you make sales. This is all tracked automatically with our refersion program that you will be signed up for after the designs are complete.

What are your shipping times?

  • We have print-on-demand services for all of our streetwear and miscellanious apparel. They usually are shipped out and arrive on your doorstep within a week or two. Pro items are custom made and can take 14-21 days to ship.

Why should I choose Rebirth?

  • Our company stands tall on a foundation of hard work and honesty. We will always ensure you as the customer are taken care of. We go above and beyond for each our clients and ensure the smoothest process of getting your own apparel setup. Our designers are constantly learning and evolving and create a unique design for each client that they work with.

Are you hiring?

  • We are always on the lookout for great talent and hard work ethics! If you are interested in joining our team wether that is in sales or designing, please email us a portfolio (designers only) and a resume at contact@rebirth.gg and we will get back with you!

support@rebirth.gg

sales@rebirth.gg

contact@rebirth.gg